FAQ

Frequently Asked Questions?

How Do I contact customer service?
Email us at: support@iamsimpledesigns.com

When will my items be shipped?
We take about 2–7 business days to create apparel products (t-shirts, etc.) and 2–5 business days for non-apparel products. Orders are then shipped and 97.66% of our orders are shipped within 5 business days. More than half of our orders are shipped within 3 business days or less.
Shipping times are calculated with business days, which are Monday-Friday, not including holidays. If you haven’t received your deal within 3 weeks of ordering, please contact support@iamsimpledesigns.com.

Do you ship internationally?
Not at this time.

Can I make a change to, or cancel, my order?
Once an order has been submitted, we can not make any changes. We are not able to change any part of your order. We are not able to cancel an order once it has been placed. Be sure to double and triple check your items, quantities, personalization, and shipping info before hitting submit.

What is your refund policy?
Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. 
Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases. 
You can review our entire refund policy here.